The product:
An enterprise application solution that enables supervisors to efficiently prioritize and assign huge numbers of incoming tasks
User Interviews
I met with users to discover their pain points, processes, and working environment. I used this knowledge to help team determine the translation of these user needs into actionable items regarding the user interface and user journey.
Ideation
Collaborating with the team, I performed rapid prototyping to determine the best user workflow and series of interactions. Rapid prototypes were created as sketches, low fidelity, and medium fidelity mockups with interactions.
Wireframes
Lo-Fi wireframes were created and presented among the team members.
Prototype
Based upon feedback, key screen mockups were created in mid-fidelity, then iterated upon after additional rounds of feedback to develop a working prototype to guide developers.
Accessibility considerations
1. Icons associated with AI were incorporated to aid understanding to users about this new exciting functionality.
2. A tooltip with additional information was provided to increase understanding to users.
3. The workflow also included familiar screens to limit the cognitive load brought about by new functionality.
Impact
Results:
Users were pleased they no longer need to manually write or copy and paste information from other applications for their mission-critical operations. They only need to have 1 application open at a time, simplifying their process and increasing their efficiency by 400%. They only need to confirm AI-generated content, rather than the burden of creating reports from scratch. Supervisors can also batch assign, instead of only one at a time, saving time.
What I learned:
I learned to think through the user's journey to discover features and functionality that would be useful for them. I also realized that we must consider the context and environment that users will be utilizing the app in. For example, if a supervisor needs to prioritize and assign 10,000 items in a week, they are able to move through the workflow as quickly as possible by performing tasks in batches, and merely confirming information, rather than creating it from scratch.
Email: jenlycke@gmail.com
Phone: (757) 477-1244